Replacement Policy

1. Replacement Only Policy

At DualTurf, we operate strictly on a Replacement Only policy. We do not provide cash returns or refunds. Replacements are applicable under the following specific conditions:

• Wrong Size Sent by Us: If you receive a size different from what you ordered in your order confirmation, we will replace it with the correct size at no extra cost.
• Manufacturing Defects: If the jersey has a genuine manufacturing defect upon delivery (e.g., misprint, torn fabric, or defective crest), we will provide an immediate replacement.

2. Mandatory Unboxing Video for Claims

A continuous, uncut unboxing video starting from the sealed courier package is strictly mandatory for any replacement or defect claims. The outer shipping label and tracking number must be clearly visible in the video.

3. Eligibility & Packaging Conditions

• All original brand tags, labels, and barcodes must be attached to the garment.
• The item must be returned with its original branded polybag and complete packaging.
• The jersey must be in unworn, unwashed, and undamaged condition.

4. How to Request Replacement

Contact our support team via WhatsApp (+91-7656072801) or email (turfdual@gmail.com) within 48 hours of delivery with your Order ID and the unboxing video.